Welcome to elle tongs. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing any orders.

1. General

• These Terms govern your use of our website, products, and services.

• By purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms.

• We may update these Terms at any time. Updates will be posted here with a new “Last Updated” date.

2. Products & Availability

• We strive to ensure product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them at any time.

• Product availability is subject to stock levels. If an item is unavailable after you place an order, we will notify you promptly.

3. Orders & Payment

• Orders must be placed through our official website.

• Payment Method: We only accept Cash on Delivery (COD). No other payment methods (credit/debit cards, UPI, bank transfers, etc.) are accepted at this time.

• Please ensure the exact payment amount is available at delivery, as delivery personnel may not carry change.

4. Shipping & Delivery

• Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

• Shipping fees (if any) are displayed at checkout. Occasionally, free shipping promotions may be offered.

• Delivery delays due to weather, strikes, or courier issues are beyond our control, but we will do our best to keep you updated.

5. Returns & Refunds

• Returns are accepted only if the product is damaged, defective, or incorrect.

• To request a return, contact us within 48 hours of delivery at [email protected], including order details and photos.

• Returned items must be unused, in original packaging, and with all tags/manuals.

• Refunds are issued as replacements or store credit (voucher/coupon). We do not provide cash refunds or bank transfers.

• Certain products may be marked as non-returnable (e.g., opened cookware, used appliances, hygiene-related products).

6. Cancellations

• Orders can only be canceled before shipment. Once shipped, cancellations are not allowed.

7. Privacy & Data Protection

• We collect only necessary information (name, address, phone, email) to process and deliver orders.

• We do not store or process credit/debit card or banking details.

• We do not sell, rent, or trade your personal information.

• Full details can be found in our Privacy Policy.

8. Limitation of Liability

• elle tongs is not responsible for damages or losses resulting from misuse of products, courier delays, or circumstances beyond our control.

• Our liability is limited to the value of the purchased product.

9. Contact Us

For questions about these Terms or any of our policies, please contact us:
📧 [email protected]